The DNC Registry


You are annoyed when you get unwanted calls or text messages especially if it has something to do with telemarketing. Now the consumers can opt to block unwanted text messages and calls with the help of DNC (Do-Not-Call) registry. The consumer can register at the website of DNC or they can text it. If consumers still continue to receive telemarketing calls after registering, they can complain to PDPC (Personal Data Protection Commission).

If you have questions about DNC registry, you can read the things provided below as a start.

When will the DNC registry fully operate?

The organizations can create accounts and buy credits from December 2, 2013. This is one month earlier than the planned launching. Regardless of your early registration, the provisions will be effective on January 2, 2014.

What are DNC registers?

You should know that there are registers – no voice call register (choosing not to receive calls from telemarketing), no text message register (choosing not to receive texts from telemarketing) and no fax message register (choosing not to receive faxes from telemarketing).


What numbers can be registered?

DNC registry is open for eight digit telephone numbers. This will include office, home and mobile numbers. Numbers starting from 3, 6, 8 and 9, can be included in the registry. When you register, be sure that you can access the device.

Will it expire?

The DNC registry will not expire. Your registration will be removed once you opted for the “remove” the number or “terminate” it. If you do not want that, you can stay in the registry as long as you want.

Will it cover foreign telemarketers?

There are provisions provided by the PDPA. According to PDPA, DNC registry will be applied to senders who are present in Singapore. The receiver must be present in Singapore when the message is read. If a Singapore organization outsources the telemarketing abroad, the organization should comply with DNC. If both the organization and the outsourcer are abroad, they do not need to comply with DNC.

Are B2B covered under the registry?

B2B (Business to Business) are not under the DNC registry. This means that SMS/MMS, calls and fax messages can be sent without thinking about DNC registry. This is because PDPC recognizes that marketing calls for this sector is essential in their businesses.

Are emails covered under the registry?

Emails sent to telephone numbers are included in the registry. But mails delivered by the post office are not included in the registry. Unwanted emails can be dealt easily by filtering it. Unwanted emails can be eliminated easily compared to the fax messages, calls and SMS/MMS messages.



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